SERVING

                          OUR 

                   CUSTOMERS

                         NEEDS

 

 

PLANT DEPARTMENT

TROUBLE........TROUBLE....... DON'T GO DIGGING UP TROUBLE!!!

Call our Plant Department before you do any extensive digging

or construction on your property or public lands.  We will help in

avoiding the chance of cutting telephone cables/lines before you dig.

INSTALLATION

Our plant department consist of men with the knowledge ranging from

trenching in new cable, to installing detarriffed equipment (keysystem,

outside ringers, etc.).

Our plant department needs to be notified in the event customers are

planning to do any digging. We would like to be able to locate the cable

to prevent damage or an outage of service.

If new service is setup through the business office, we will be able to complete

the plant information and work as soon as possible.

TROUBLES

• Customers having trouble with their service or equipment, need to call the business office number (361-872-2211) for a repairman during  business hours of 8 a.m. and 4:30 p.m.

• If a trouble is reported after business hours and is an emergency, a repairman  will be available to take the call.

• Customers having a selfowned device, phone, wiring, etc. need to check out that piece of equipment before calling a trouble into the office. If a repairman comes out on that trouble and finds it was the customers equipment, a service trip charge will be given to that customer. The trip charge would be $10.50.

• Customers with the Maintenance Plus Plan will be covered for repairs to all company installed Customer Premise Equipment (inside-wiring, jacks, or wall to phone cords) for a small monthly fee of $2.50. Call the office for more information.

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PLANT RECORDS AND MAPS

Customers that are moving into our area will need to give an accurrate

physical location of the premises they are moving into. This helps when

checking our records and maps to see if the location has had previous

service. If the location is brand new and needs to be drawn onto our

maps, we will then have the accurate location on the service order. 

"E-911 ADDRESSING"

You will also need to call Golden Crescent Planning Commission

to be assigned an E-911 address at (361) 578-1587 if in the Jackson

County area.

 

  If in the Calhoun County area, call Calhoun County E-911

  office at (361) 552-5455.

 

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E-mail to us at the address below or call if you have any questions.

La Ward Telephone Exchange, Inc.
361-872-2211 or toll free 877-872-2213
lwrdtelco@laward.com